Helping Hand practicalities

Helping Hand handles a wide range of projects of varying sizes, with our approach tailored to the specifics of each project and client requirements. For some projects we do all the work; for others we simply act as liaison and project manager, working with specialist, local contractors.

In a nutshell:

  • Helping Hand charges by the hour, so you only pay for what you get. There are no hidden charges or supplier mark-ups.
  • Everything is confirmed in writing.
  • We keep you informed every step of the way.

First thing is to give us a call, so we can see if we can help. Then, depending on the project, we may need to meet to make a more detailed assessment of the work required. Once we know the scope of the project, we will provide you with a written estimate and work will only start once this has been approved in writing by you. For larger projects, a detailed working agreement will be drawn up (see an example). This agreement is based on a property restoration we did in 2015 in the historic centre of one of Istria’s old towns.

For projects involving sub-contractors:

  • All contractor estimates are double-checked by us to ensure everything requested is covered. They are then translated (into English) and sent to you.
  • No work is started without an estimate approved by you.
  • We project manage all work and check to ensure work is done properly.
  • We keep you informed of progress with regular e-mail updates and photos, as appropriate.
  • If questions arise (as they often do with large or complex projects), they will be forwarded to you for discussion, ensuring you get exactly what you want.
  • When a piece of work is finished, we send you the contractor invoice for payment directly by you.

English is our main language for client communication, but this can be Croatian, if preferred by Croatian-speaking clients.

Detailed timesheets are maintained showing where Helping Hand’s time is spent and can be provided to you at any time, on request.

For more information see the sample working agreement; then give us a call on +385-91-4363366 or e-mail HelpingHand@LiveIstria.com.

 

 

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